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How do you handle postage for art purchases?Brushstrokes by Melanie offers secure shipping options for art purchases, ensuring that your artwork arrives safely and promptly to your desired location. Postage and packing costs are additional and will depend on the size of art work and destination. Email melanie.monteiro@hotmail.co.uk for packaging and posting prices giving details of your art selection and destination.
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When will "Anticipated soon" paintings be ready?The paintings in the section "Anticipated soon," are complete but need drying time. Drying time can vary from 3 to 5 months depending on the type of painting. If you are interested in one of these paintings, please contact melanie.monteiro@hotmail.co.uk to get more information of the time scale. It is possible to have the painting reserved for you.
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Which courier do you use?In most cases, we use FedEx or Royal Mail Tracking as a courier to ensure the art arrives safely.
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Delivery optionsTwo delivery options are available: 1) Collection from Worcester Park in which case there are no delivery costs. 2) Delivery by a reliable courier with a standard charge in the UK. You can select the relevant delivery option at checkout. Do contact us with any queries.
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How can customers purchase art from your website?Customers can browse and purchase art directly from the Brushstrokes by Melanie website or mobile app, where they can explore a variety of oil paintings and make secure transactions.
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ReturnsReturns are not accepted unless in exceptional cases should goods arrive damaged and only within 14 days of receipt. You will need to send details and photos to melanie.monteiro@hotmail.co.uk to confirm a return will be accepted.
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